Privacy Policy
Who we are
This website is operated by Makeza. For privacy questions, contact us through our contact page.
What we collect
When you send an enquiry, we collect the details you enter: your name, phone number, the service you need and your project details, plus — if you choose to provide them — your email address, company and project location.
With your consent, we also record how you arrived at the site (for example, the advertising campaign or search source) so we can understand which marketing is useful. This is stored with your enquiry, not shared with analytics providers.
How we use it
- To respond to your enquiry, prepare quotations and deliver the project you request.
- To keep a record of our communication with you.
- To understand, in aggregate, which pages and campaigns lead to enquiries.
We don't sell your personal information. Your name, phone number, email address and enquiry text are never sent to analytics or advertising tools.
Where your enquiry goes
Enquiries are delivered to Makeza through our email and customer-management service providers, which process the data on our behalf and only for this purpose.
Cookies and analytics
Strictly necessary storage keeps the site and forms working. Analytics and advertising measurement (Google Analytics and Google Ads, managed through Google Tag Manager) run only if you allow them in the cookie settings, and you can change your choice at any time using the “Cookie settings” link in the footer.
WhatsApp and phone
If you contact us through WhatsApp, your conversation is also subject to WhatsApp's own terms and privacy policy. When you click a WhatsApp or phone link, we may record that a click happened (not who you are or what you said) if you have allowed analytics.
How long we keep it
We keep enquiry details only for as long as we need them to respond to you and manage any resulting project, or longer where records are required by law.
Your choices and rights
You can ask to access, correct or delete the personal information we hold about you, or withdraw consent for analytics and advertising measurement. Contact us through our contact page.
Changes
We'll update this page if our practices change and revise the date at the top.